(1) Frame Measurements
We use the box system of measuring frames for seg heights, A, B, DBL, AND Eds'. To help insure your order is correct, please use the same method of measuring. C-Sizes and patterns on edged lenses-only work is helpful in making the job correct.

(2) RX. Changes
0-60 Days, One-time at 50% the original cost.
Lens options, material changes, tints and coatings not originally ordered will be invoiced at our normal charge. The original lenses and a copy of the original invoice must accompany your request for remake.

(3) Do-Overs
A copy of the original invoice must be returned with the lenses and /or frame within 60 days of the original invoice date. Be specific about the reason for the remake, otherwise, the Rx will be processed at full charge.

(4) Non-Adapt
If a patient cannot adjust to their progressive lenses within 90 days, we will, upon receipt of the original lenses and a cop of the original invoice, replace them with a conventional multifocal of the same Rx at no charge. We will invoice any difference in the charges associated with different brands of progressive lenses material change, tint and coatings not originally ordered. Manufacturers' policies supersede any of Donaldson Optical's policies.

(5) Telephone Errors
When the Rx is taken over the phone, in order to avoid any errors, the Rx will be read back to you. Since either party can make a mistake, these errors will be invoiced at half price when remakes are necessary.

(6) Cancellations/Changes
If lenses are not yet in process, Rx changes and cancellations can be made at on charge. But, if lenses are in process, or are on special order from the factory, a 50% credit will be given.

(7) Credit Policy
We must have all original invoices and lenses to issue any credit. Credit will not allowed after 120 days from the original invoice date. Only one discount or coupon may be used on any single invoice.

(8) Scratch Resistant Warranty
Under normal use, TRANSITIONS, HIGH INDEX, SCRATCH RESISTANT, ANTI-REFLECTIVE COATED LENSES ARE WARRANTED AGAINST SCRATCHING FOR ONE YEAR FORM ORIGINAL INVOICE DATE.
A. The scratch resistant warranty does not apply to sports, safety or mirror coated lenses.
B. Manufacturers warranties supersede Donaldson Optical warranties on anti-reflective coatings and factory scratch resistant coatings.

(9) Lens Edging
We are not responsible for lenses not purchased from Donaldson Optical, or lenses that have been purchased and brought back at a later date to be edged. Please take it upon yourself to inspect lenses for scratches, chips and defects before shipping.

(10) Patient Frames
Donaldson Optical will not accept the responsibility of frames that have been previously worn. These frames may not withstand the stress of insertion of new lenses. It is your responsibility to evaluate all old frames being sent for lenses to be edged. We urge you to advise your patients of this before sending.

(11) Patient Lenses
We cannot accept responsibility for patients' lenses. With so many different lens materials and coatings today, there is a great deal of risk involved with bleaching, coating, tinting, or re-edging old lenses. We will do the best job we can, but this is done at your own risk.

(12) Enclosed Lenses
When you replace one lens only, inspect the other lens for scratches and chips as we are not responsible for the condition of the enclosed lenses.

(13) Half Pair Orders
On all multifocal orders, (when a lens is not enclosed), indicate the optical center height of the lens that is not enclosed.

(14) Balance Lenses
Balance lenses are invoiced at 50% for hand-making a pattern form a supplied tracing.

(15) Patterns From Drawings
Because similar shapes exist in frame styles, it is difficult to make a pattern from a drawing. If this is the only alternative, there will be an additional charge of $5.00 for hand-making a pattern from a supplied tracing. If it is necessary for us to make a pattern from a supplied drawing, remakes for lens size, shape, axis or seg height will be at full price.

(16) AR Coating
We must know the lens material when adding or stripping AR Coating on enclosed lenses. Stripping of lenses is done at your own risk.

(17) Lost Items
We are not responsible for items lost en route to us.

(18) Frame To Come
Orders will not be processed until the frame arrives at our lab. All information given on the phone must be included. All frames must have the tray number given when the order was placed.

(19) Metal Grooved
We are not responsible for chipping or sizing problems with frames that are metal around the entire frame requiring a grooved lens edge. These orders will be processed at your own risk. Polycarbonate lenses are recommended.

(20) Drill Mount Frames
Because of the possibility of reduced impact resistance and increased chance of breakage and chipping, we don not process glass lenses in drill mount frames.

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